Privacy Policy

At Roxen Designs, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Your name and email address
  • Billing and shipping address
  • Payment information (processed securely through Shopify — we never store card details)
  • Order details, artwork files, and design specifications you provide
  • Communications between you and our team

2. How We Use Your Information

We use your information to:

  • Process and fulfill your order
  • Communicate with you about your order status, proofs, and delivery
  • Respond to inquiries and support requests
  • Improve our products and services
  • Send occasional updates or offers, only if you have opted in

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share limited information with trusted service providers who help us operate our business (such as shipping carriers and payment processors), strictly to fulfill your order.

4. Artwork and Design Files

Any artwork, logos, or design files you submit to us are used solely to produce your order. We may use completed work in our portfolio or marketing materials (such as our website or social media) unless you explicitly request otherwise at the time of ordering.

5. Data Security

Our store is hosted on Shopify, which maintains industry-standard security measures. All payment transactions are encrypted and processed securely.

6. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function correctly as a result.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To make a request, contact us at roxendesigns0@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Questions? Reach out at roxendesigns0@gmail.com or on Instagram.