Refund Policy
All orders are custom-made or custom-designed according to the client's requested details, artwork, size, quantity, and specifications. Because of this, our refund policy works differently than it would for off-the-shelf products.
1. Design Orders
For logo, banner design, artwork, or other digital design services, work starts after payment is received.
Refunds may be considered only if the design work has not started. Once concepts, drafts, previews, revisions, or design files have been created or shared, the payment becomes non-refundable because time and creative work have already been used.
If there is a delay from our side, we may offer a refund, partial refund, extra revision, or priority completion depending on the situation.
Refund requests are reviewed and processed at the end of the month as part of our standard refund handling process.
2. Custom Product Orders
For custom manufactured products, once the final design is approved and production has started, the order cannot be cancelled or refunded.
This includes banners, table covers, stickers, business cards, shirts, signs, and other customized products.
Refunds are not provided for:
- Client change of mind
- Wrong information approved by the client
- Color difference between screen preview and printed product
- Delay caused by shipping carrier, customs, holidays, weather, or incorrect delivery details
- Damage caused by incorrect setup, cutting, misuse, or failure to follow instructions/manual
If there is a confirmed production mistake from our side, we will review the issue and may offer a replacement, correction, partial refund, or other fair solution.
Refund requests are reviewed after submission and, if approved, refunds are released either at the end of the month or on a separately agreed refund date confirmed in writing.
How to Request a Refund
Contact us at roxendesigns0@gmail.com with your order number, photos or videos of the issue, and a clear explanation of the problem. We'll review and respond with next steps.