Shipping Policy

Our standard turnaround time is 14–25 business days after the final design has been confirmed by the client: about 10–12 business days of production, plus shipping transit.

This timeline includes design preparation, production/manufacturing, quality checking, packaging, and shipping transit.

When the Clock Starts

The turnaround time does not begin when payment is made. It begins only after the client has confirmed and approved the final design for production.

Factors Outside Our Control

Shipping times may vary depending on the shipping carrier, customs inspection, holidays, weather, local delivery conditions, and other factors outside our control.

We are not responsible for delays caused by the shipping carrier or customs authorities after the package has been handed off for delivery.

Tracking

Once an order has been shipped, we will provide the tracking number when available. You can check your order status any time on our Track My Order page.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, Ireland, most of Europe, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, and the UAE. Shipping costs and estimated delivery windows are calculated at checkout based on your destination. Don't see your country? Message us and we'll check what's possible.

Questions About Your Order

If you have questions about where your order stands, reach out at roxendesigns0@gmail.com or message us on Instagram with your order number.